Something broken, confusing, or just plain wrong? Tell us — we read everything that comes in.
Email: support@openschool.ai
We'll get back to you as soon as we can.
Common questions
I need help signing up.
Email us at support@openschool.ai and we’ll help you get your child started.
How do I cancel or change my plan?
Open the menu under your profile picture, go to Account & billing, and choose Manage billing. You can change or cancel your plan there. Or email us and we’ll do it for you.
How do I delete my account?
Open the menu under your profile picture, then Manage account → Security → Delete account. We’ll email you a link, and opening it erases your account, every lesson and message, and any files you’ve sent us. It can’t be undone.
The microphone isn’t working.
Make sure Luna is allowed to use the microphone — in your browser’s site settings, or in iOS Settings → Luna → Microphone. If Luna can hear itself talking, headphones fix it instantly.
Can I use Luna on the web?
Yes — sign in at openschool.ai with the same account.